Support

We read every message and usually reply within two business days.

Please include your iPhone model, iOS version and, if something looks wrong in the app, a screenshot. That helps us fix it faster.

Purchases and Premium

I bought Premium but the app still shows the free limits

Open Settings → KATORGA Premium → Restore purchases. Make sure you are signed in with the same Apple Account you used for the purchase. Restoring is free and does not charge you again.

How do I cancel a subscription?

Subscriptions are managed by Apple, not in the app: open Settings → KATORGA Premium → Manage subscription (or iOS Settings → [your name] → Subscriptions) and cancel there. Cancelling stops the next renewal; you keep Premium until the end of the paid period. The lifetime unlock is a one-time purchase and never renews.

How do I get a refund?

Refunds are handled by Apple: visit reportaproblem.apple.com. We cannot issue refunds ourselves.

What exactly is free, and what needs Premium?

Free includes the exercise library and instructions, workout logging, week-by-week stats, the rest timer with Live Activity and widgets, text sharing, and two custom templates. Premium removes the template limit and unlocks the full history and analytics, per-exercise insights, JSON backup export and import, and image share cards.

Your data

Where is my training data stored?

Only on your iPhone, in the app's local database. There is no account and no cloud copy — see the Privacy Policy.

How do I back up or move my data to a new iPhone?

With Premium, use Settings → Backup → Export to write a JSON file wherever you want (Files, iCloud Drive). On the new iPhone install the app and choose Import. A full iPhone backup (iCloud or Finder) also carries the app's data over.

I deleted the app — is my history gone?

iOS removes the app's local data together with the app, so the history is gone unless you exported a backup first. There is no copy on our side to restore from.

Training features

The widget or Live Activity does not update

Open the app once so it can refresh its state, then check iOS Settings → KATORGA → Live Activities is enabled. Battery saver mode and a very long gap between workouts can delay widget refreshes — that is iOS scheduling, not lost data.

Exercise animations are missing

Animations download from the internet the first time you view an exercise and are cached afterwards. Without a connection you will see the instructions but no animation; once downloaded, they stay available offline.

Can I add my own exercises?

Not yet — the library is curated. Custom templates built from library exercises are fully supported. Tell us which exercise you are missing and we will look at adding it.